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Frequently Asked Questions

Everything You Need to Know About Our Data Protection Services

We have compiled answers to the most frequently asked questions to help you better understand our offerings, data protection solutions, and how we can support your compliance journey.

A DSAR is a formal request made by an individual to access the personal data your organisation holds about them. Under laws like GDPR, organisations must provide this information within one calendar month of receiving the request.

A Data Subject Access Request (DSAR) allows individuals, including care users and staff, to request a copy of the personal data a healthcare organisation holds about them. Under GDPR, healthcare providers, including care homes and domiciliary care companies, must respond within one month. We assist healthcare organisations in managing and processing DSARs efficiently while ensuring compliance with the strict data protection requirements for sensitive health information.

Outsourcing DSAR responses ensures compliance while saving time and resources. Our expert team can handle complex requests, streamline redaction processes, and ensure responses are delivered accurately and on time. This helps reduce the risk of penalties and reputational harm.

If your organisation operates outside the EU or UK but processes personal data of residents in these regions, GDPR requires you to appoint a local representative. This representative serves as a point of contact for regulatory authorities and data subjects.

We offer a range of services, including: Outsourced Data Protection Officer (DPO) services, DSAR response management, EU and UK GDPR Representation, Data protection training and consultancy, etc. Each service is customised to your organisation’s needs to ensure compliance and best practices.

We offer a range of services to help care homes achieve and maintain GDPR compliance, including: GDPR audits to identify any gaps in data protection practices. Data protection policies tailored to the specific needs of care homes. Staff training on GDPR, data privacy, and the handling of sensitive medical data. Implementation of security measures like encryption and access controls to protect patient data. These steps ensure that your care home is fully compliant with data protection regulations, protecting both your patients' privacy and your organisation.

Our training programmes raise awareness among employees about data protection laws and your organisation’s internal policies. By reducing human error—one of the leading causes of data breaches—we help strengthen your overall compliance framework.

A RoPA is a detailed record of your organisation’s data processing activities. Under GDPR, maintaining a RoPA is mandatory for most organisations. It serves as evidence of compliance and provides clarity on how data is managed.

In the EU and UK, medical data is primarily governed by GDPR (General Data Protection Regulation) and the Data Protection Act 2018 in the UK. These regulations set strict requirements for how sensitive health data, such as patient records, must be processed, stored, and protected. Healthcare organisations, including care homes and domiciliary care companies, must ensure they adhere to these regulations to safeguard personal health information and avoid penalties.

Our data protection practice helps healthcare organisations, including care homes and domiciliary care providers, comply with GDPR and UK data protection laws. We provide expert consultancy, risk assessments, secure data storage solutions, and staff training. We also assist with responding to Data Subject Access Requests (DSARs), ensuring that healthcare providers meet their legal obligations when sharing patient data with individuals.

We assist care homes and domiciliary care companies in implementing robust data protection practices. This includes: Securing service user’s records: Ensuring all medical data, including physical and digital records, are encrypted and securely stored. Data sharing policies: Creating policies to ensure that medical data is shared securely between healthcare providers, carers, and authorized third parties. Access controls: Implementing strong authentication and authorisation protocols to control who can access patient data. We ensure that sensitive medical data is handled with the utmost care, minimising risks of unauthorised access or breaches.

Healthcare organisations, including care homes and domiciliary care companies, are required to report any data breaches involving sensitive medical data to the Information Commissioner’s Office (ICO) in the UK or relevant supervisory authority in the EU within 72 hours. Our team provides guidance on how to: Quickly assess and report breaches. Notify affected individuals if their rights and freedoms are at risk. Implement corrective actions to prevent future breaches. We help ensure that your organisation remains compliant while managing and mitigating data breach risks effectively.

Yes, we provide UK and EU GDPR Representative services for healthcare organisations based outside these regions but processing personal medical data of residents within the UK or EU. This service ensures compliance with cross-border data protection regulations and provides a designated contact point for regulatory authorities and data subjects.

We support healthcare providers offering telemedicine services in ensuring that all patient health data exchanged through online platforms is securely processed and stored in compliance with GDPR. This includes implementing encryption for communications, ensuring patient consent is obtained before data sharing, and securing the storage of sensitive health information. Our services help you navigate the complexities of data protection while offering remote care.

For domiciliary care providers, we assist in securing medical data across various touchpoints, including carers’ devices, home visit records, and centralised data systems. We ensure that: Health data is encrypted when stored on mobile devices. Access is restricted based on roles and responsibilities of care staff. Data transfer is secure when shared between home caregivers and healthcare providers. These measures help to ensure that sensitive health information is protected throughout the care process.

Yes, we can manage the entire DSAR process or assist with specific tasks such as identifying sensitive information, redacting data, and preparing the final response. Our flexible approach allows us to adapt to your needs.

Our pricing is flexible and depends on the service you need. We offer pay-as-you-go options for occasional requests and retainer packages for ongoing support. Contact us for a customised quote tailored to your requirements.

A DPO is responsible for ensuring your organisation complies with data protection laws. They provide expert guidance, monitor compliance efforts, and act as a point of contact for regulatory authorities and data subjects.

We understand the urgency of data protection challenges. Once we assess your needs, we can begin providing support promptly, often within a few days, to ensure your compliance requirements are met.

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